Get Instantaneous Proof of Delivery for Customer Deliveries and Service Work
MultiProcess Computer’s E-Signature Proof of Delivery (POD) capability is a cost-effective solution that speeds order processing, minimizes delivery disputes, elevates customer service and protects your bottom line. E-Signature is fully integrated with the DataView Document Management System and can be licensed as a stand-alone solution.
Today’s ubiquitous mobile devices like tablet PCs and smart phones are being leveraged to effectively and conveniently organize, coordinate, and monitor all aspects of delivery tracking and delivery management no matter the industry. The combination of these devices with Ponderosa’s e-Signature capability is the solution for fast, accurate, cost effective, and up-to-the minute Proof of Delivery monitoring.
Real-time Proof of Delivery Helps Resolve Customer Disputes
DataView’s e-Signature capability provides real-time POD and helps to resolve disputes over deliveries and service work which are stored indefinitely in the DataView Document Management System.
Orders are automatically sent to your drivers’ devices for each truck and sorted by delivery stops. Customers simply sign the delivery receipt via the driver’s tablet or smart phone for immediate proof of materials delivered and the time of delivery. If no one is available to sign for the delivery, the driver can take photos and make job site notes, providing irrefutable documentation of what was delivered or installed, which is automatically attached to the customer’s order, with or without a signature, and can emailed to the customer on-demand.
Automatic Storage & Fast Retrieval with Ponderosa’s Document Management Solution
As soon as the delivery is complete, the order is removed from the driver’s phone and automatically archived by customer, by order number, in DataView via Wi-Fi or your data plan. Your proof of delivery can be easily retrieved at any time in the future.
With e-Signature capability, you’ll streamline your delivery dispatch operations while minimizing proof of delivery paperwork, data entry and duplication. There is no longer a need to enter or scan proof of delivery details at the end of the day when the drivers return with their delivery notes.
Give Your Team Constant Access to Up-to-the-minute Information
Real-time instantaneous updates between your drivers’ devices and your ERP system can guarantee that your staff will have constant access to up-to-the-minute information that will unquestionably save them enormous amounts of time and prevent lost profits due to missing paperwork.
Equally important you can improve your business customer service levels by keeping clients informed on the status of their deliveries and by issuing credit and debit memos the same day if needed.